Spa Rules
maintaining an atmosphere of tranquillity
Respect the timing of each treatment.
Maintain hygiene in all our facilities.
Frequently Asked Questions
If it’s your first time at our spa or if you have questions about the treatments, check out our frequently asked questions section. Here, you’ll find useful information about our booking process, recommendations before each session, what to bring, and how to make the most of your wellness experience.
What Payment Methods Are Accepted?
In our store, we accept a variety of payment methods so you can choose the one that best suits your needs.
What Types of Treatments Are Offered at the Spa?
We offer a wide range of treatments, including relaxing massages, facial therapies, body exfoliations, steam baths, and more.
Do I Need to Make a Reservation in Advance?
Yes, we recommend making a reservation in advance to ensure the availability of the treatment and time slot you prefer.
How Early Should I Arrive for My Appointment?
We suggest arriving at least 15 minutes before your appointment so you can relax and complete any necessary paperwork.
Can I Access the Facilities Without Booking a Treatment?
Some of our facilities, such as the sauna or pool, require a reservation or are included in a treatment package. Please check availability.
What Should I Bring for My Spa Visit?
We provide towels, robes, and slippers for all our guests. You only need to bring your swimwear if you plan to use the aquatic areas.
Do You Offer Treatments for Couples?
Yes, we offer special packages for couples, which include massages in private rooms and exclusive access to certain facilities.
Can I Customize My Treatment?
Of course, our therapists are available to customize treatments according to your preferences and specific needs.
What Are the Cancellation Policies?
Cancellations must be made at least 24 hours in advance to avoid charges.